Refund & Returns Policy

We want you to love your Vortex™ pieces. If something isn’t right, this policy explains how returns, exchanges, and refunds work. Need help? Email [email protected].

Return Window

• Returns accepted within 30 days of delivery.
• Items must be unused, in original condition, with tags/packaging intact.
• Please obtain a return authorization from our team before sending items back.

What’s Eligible

• Most regular-price products purchased on owlvortex.com.
• Gifts can be returned for store credit to the original purchaser or converted to a gift credit (on request).

What’s Not Eligible

• Personalized, custom-made, or made-to-order items (unless defective on arrival).
• Final-sale/clearance items as marked on the product page.
• Used, washed, or damaged items not due to carrier transit.

How to Start a Return

Email [email protected] with:

• Order ID and purchase email.
• Item(s) you wish to return and a brief reason.
• Photos if the item arrived damaged/defective (outer box + product).

Shipping Your Return

• We’ll send instructions and the return address after authorization.
• Please pack items securely to avoid damage in transit.
• For defective/incorrect items, we will cover or reimburse reasonable return shipping.

Refunds

• Approved returns are refunded to the original payment method after inspection.
• Posting time depends on your bank/payment provider (typically 3–10 business days after we issue it).
• Original promotional discounts are not refunded; partial returns may adjust the discount on kept items.

Exchanges

Prefer an exchange? Tell us the replacement item/variant in your email. If available, we’ll hold it and process once your original item is scanned by the carrier or received.

International Orders

Vortex™ offers Free Worldwide Shipping, but local VAT/customs/duties (if any) are set by your authorities and paid by the recipient. These third-party charges are not refundable by Vortex™.