Frequently Asked Questions
Common questions about Vortex™ Fashion & Accessories, orders, shipping and returns. Need more help? Email [email protected].
▸ What makes Vortex™ products unique?
Our fashion and accessories are designed with modern aesthetics, crafted from premium materials to ensure both style and durability.
▸ How long does processing take before shipping?
Standard processing time is 1–3 business days. Orders with customization may take 5–7 business days. Tracking information is sent once shipped.
▸ Do you ship internationally?
Yes, we deliver worldwide. Shipping fees and delivery times vary depending on destination and selected service.
▸ How can I track my order?
You will receive a tracking link via email. You can also visit our Order Tracking page with your order number.
▸ What is your return & refund policy?
Returns are accepted within 30 days for unused items with original packaging. Customized and final-sale items are non-returnable unless defective. See our Refund Policy for details.
▸ Can I change or cancel my order?
Contact us within 12 hours of placing your order. Once processing has started, modifications may not be possible.
▸ Do you offer wholesale or bulk orders?
Yes, please email [email protected] with your company details and quantities for a quote.
Vortex™ Company Information
Brand: Vortex™ (Owned by BAK IMEX TRADING CO., LTD)
U.S. Address: 16192 Coastal Hwy, Lewes, DE 19958, United States
Vietnam Office: S42-2 Sky Garden 3, Pham Van Nghi St., Phu My Hung, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam
Phone: +1 505 688 5931
Email: [email protected]
Website: www.owlvortex.com