Privacy Policy

This Privacy Policy explains how Vortex™ collects, uses, and protects personal information when you visit or purchase on our site. Questions? Email [email protected].

Information We Collect

• Order & Contact: name, email, phone, billing/shipping addresses.
• Payment: processed securely by payment providers (we do not store full card numbers).
• Device & Usage: IP, browser, pages viewed, interactions (for analytics, security, fraud prevention).
• Communications: messages you send us and your preferences (e.g., newsletters).

How We Use Data

• Fulfill orders, provide updates, shipping and returns support.
• Improve our website, products, and customer experience.
• Detect/prevent fraud and secure our services.
• Send service emails; marketing only with consent or as permitted by law (opt out anytime).

Cookies & Analytics

We use cookies and similar technologies to keep your session, remember preferences, and measure performance. You can manage cookies in your browser; some features may not work without them.

Advertising & Remarketing

Where applicable, we may use non-sensitive data to show relevant ads or measure campaigns. You can opt out of marketing emails and adjust ad preferences in your browser/ad platform settings.

Payments & Security

Payments are handled by trusted providers using industry-standard security. Vortex™ applies administrative, technical, and physical safeguards; no method is 100% secure, but we strive to protect your data.

Shipping Partners

To deliver your order, we share necessary details (name, address, phone, email) with carriers/logistics partners solely for fulfillment and delivery notifications.

Data Sharing

• Service Providers: payment, hosting, analytics, customer support—only as needed to serve you.
• Legal/Protection: when required by law or to protect our rights, users, or the public.
• Business Transfers: in a merger/acquisition, subject to confidentiality and applicable laws.

Data Retention

We retain order and necessary personal data for legal, tax, and operational reasons. When no longer needed, data is deleted or de-identified according to our retention practices.

Your Rights

Subject to local laws, you may request access, correction, deletion, or portability of your data, and object to or restrict certain processing. To exercise rights, email [email protected].

Minors

Our site is not intended for children under 13 (or higher age where required by law). We do not knowingly collect data from children.

International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards consistent with applicable laws.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date below indicates the latest revision.